"A false balance is an abomination to the Lord,
but a just weight is His delight." Proverbs 11:1
At DIVE, we believe God requires us to create fair and honest policies that honor Him. We also believe God requires us to apply these policies equally, to everyone. While we will do everything we can to help you, we cannot violate these policies. If you have any questions, please don't hesitate to contact us. We are here to serve you! QUESTIONS? Contact Us
RECEIVED A DAMAGED PRODUCT
SAVE THE PACKAGING! If an item that was shipped UPS arrives damaged, please contact UPS within 3 days to file a claim. UPS will then contact us and we will reship your products. If an item that was shipped USPS arrives damaged, please contact us directly. As stated above, you must save the box and or any packaging that was in the damaged shipment.
EXCHANGES
Exchange CD/DVD:
UNOPENED CDs may be exchanged within 90 days of purchase. CDs purchased 91 to 270 days ago, may be returned for partial store credit. Learn More: Exchange Request Form for CDs
Exchange Stream & Download Courses:
Downloads & Stream & Download courses that have not been accessed or downloaded can be exchanged within 180 days of purchase. Complete this form: Exchange Request Form: Stream & Downloads
Courses that have been downloaded or accessed (clicked the Watch Now or Download link) cannot be exchanged for any reason.
Exchange eLearning Courses and iTunes U Courses
eLearning courses have downloadable files. Courses that have not been accessed can be exchanged within 180 days of purchase. For more information or to request and exchange, see the Exchange Request Form for eLearning & iTunes U Courses
eLearning courses that have been accessed cannot be exchanged or transferred for any reason.
REFUNDS
Refund Science Workbooks and CDs (with or without digital product)
Science Workbooks in new condition and UNOPENED CDs may be returned within 90 days of purchase. Products purchased 91 to 270 days, may be returned for store credit. Learn More: Refund Request Form for CDs & Books
Refund Stream & Download & Download Products
Digital products that have not been accessed or downloaded can be refunded within 30 days of purchase. Products purchased 31 to 90 days ago, may be returned for store credit. To learn more or request a refund, see Refund Request Form: Digital Combos & Downloads
Refund eLearning Courses
eLearning courses that have not been accessed can be refunded within 30 days of purchase. Products purchased 31 to 90 days ago, may be returned for store credit. Because the courses have downloadable products, accessed courses cannot be refunded or transferred for any reason. If your student is struggling in an eLearning course, the course can be placed on hold or the subscription can be placed on hold until ready to resume. To learn more or request a refund, see: Refund Request Form: eLearning Courses
CD UPGRADE PROGRAM
If your CD is damaged or you would like to upgrade your CD to a download or eLearning course, please see the CD Upgrade Form
MAIL-IN ORDERS
To pay for an order via check, please fill out the DIVE Order Form and send it in with your payment. Please note that order fulfillment time may be delayed when using this method.
PRIVACY POLICY
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Shipping, Fulfillment, and Tracking Information
END USER LICENSE AGREEMENT
All DIVE CDs are copyrighted and contain an End User License Agreement which states you have purchased a license to use the intellectual property for your immediate family. This license is non-transferable which means the DIVE CDs cannot be sold, loaned, or given away. This is important for many reasons but most importantly it allows us to serve you better by permitting us to offer the Replacement CD Program described above and it helps protect homeschooling families from purchasing used CDs that are damaged. At only 41 cents per lecture, we hope you agree our CDs are a great value, without reselling! Frequently Asked Questions
