To avoid grading and display issues, follow all the steps below on the computer your student will use to access their eLearning Course.
Supported Browsers
Chrome is the only supported browser for Windows OS.
Chrome Setup Instructions
1. Install all available updates for your operating system: How to Update Windows
2. If you don’t have Chrome, download it here: How to Install Chrome
3. If you already have Chrome, update it here: How to Update Chrome
4. Set your Windows to check for software updates automatically: Keep your Windows up to date
5. Follow the steps here: Enable cookies and cache in Chrome
6. Follow the steps here: Enable Javascript in Chrome
7. Set PDFs to “OPEN” instead of download: How to Change PDF settings in Google Browser
8. If you use Parental Controls or Internet Filtering software, please add these websites to your safe sites list. If needed, contact your software provide for assistance.
https://diveonline.educadium.com
https://diveintomath.com
https://diveintomath.zendesk.com
https://cdnjs.cloudflare.com/ajax/libs/mathjax/2.7.2/MathJax.js
https://mathjax.org/*
https://wiris.net/*
9. If you use a VPN, Educadium’s security protocol only allows VPNs with a “static” or “dedicated” IP address. Learn More
10. Add these email addresses to “Contacts“ in the email account entered for the student and the email account entered during checkout.
noreply@educadium.com
support@diveintomath.com
support@diveintomath.zendesk.com
Important: After working in your course, please be sure to logout of the eLearning Campus and close Chrome - don’t just minimize it.
If you haven’t closed your browser in a while, you might see a pending update in the upper right corner. Simply click the notification and select re-launch to install the update.
For display issues, site won't load, and weird symbols: Tech Support
If you need help setting up your computer, we are happy to call and walk you through the steps: Contact our Tech Team