Player: Flash Player

Compatibility: Plays on all Mac OS and Windows XP and Higher

 

 

Mac

Regardless of the issue you are experiencing, follow these instructions first:

1.  Click on Finder, then scroll down to Devices on the left menu.

2.  Click on CD Drive under Devices.

3.  Click on the file that has your Safari icon next to it and ends in .html  (Note: If you are using a science CD you will need to click on the Lectures or Labs folder then select the html file.)

3.  This will open the CD using the Flash plugin in your browser. 

4.  Close all the apps and windows, then open Safari and click Safari in the top menu.

5.  Click Preferences, then Security, then make sure there is check mark next to Enable JavaScript, Allow Java, and Allow Plug-ins.

6.  Close Safari then go back and click on the html file again.

 

 

Windows  

Regardless of the issue you are experiencing, try these instructions first. They fix 99% of all issues:  

1.  Update your flash player at http://get.adobe.com/flashplayer  If you are using Firefox, update it first.

2.  Deselect any add-ons to the download and click download.  

3.  Click Run.

4.  Click Yes or OK if you receive a security warning.  

5.  Follow the prompts to complete the download and installation.  Do not change any default settings.

6.  Restart your computer.  

7.  Try the CD again.

 

If that doesn't work, try opening your CD this way:

1.  Place the CD in the drive.  If the autoplay box pops up, close it down.

2.  Click Start then Computer or My Computer.

3.  Right click on the CD drive which should have the title of the CD next to it. 

4.  Click Open or Explore.

5.  A box will come up that says Name, Size, Type, etc across the top.

6.  Under Type, look for one that says HTML and double click on that file. Alternatively, you may see a box with several files with icons next to them.  Double click on the file that has your internet browser icon next to it (like Internet Explorer or Chrome) and/or ends in .HTML  

This will force Windows to open the CD in Flash Player in your browser.  If this does not work, your CD may be damaged. See below.    

 

DAMAGED CDS

If the steps above did not resolve your issue, there is a good chance your CD is damaged.  But don't worry, we have you covered with our Replacement CD program.  Here are some symptoms of a damaged CD:

1.  The CD drive cannot read the disk.

2.  The CD drive indicates the CD is blank.

3.  The CD drive indicates the CD drive is empty.

4.  You have tried the CD in several computers and it doesn't work in any of them.

5.  The CD drive makes weird grinding noises when trying to read the CD.  

 

HOW TO COPY A CD -WINDOWS OS

Because we don't allow our CDs to be re-sold, we do allow copying for use by your immediate family.  We recommend you make a copy of the CD, store the original, then use the copy.  Please note: It is against federal law to have a copy of a CD if you do not have the original in your possesion.  

1.  Create a folder on your desktop or wherever you want store the files.  WARNING: Each CD is about 1 GB.  Be sure your computer has enough room on the hard drive or you could crash your computer.  

2. Place the DIVE CD in your CD drive.

3. If the AutoPlay box pops up, depending on how your computer is configured, you may see a choice to COPY THE Files.  If so click it and select the folder you created in step 1.  

4.  If you do not have that option, close the AutoPlay box, click Start then Computer or My Computer.

5.  Right click on your CD drive which should have the title of the CD next to it.  

6.  Click Edit, Select All, the click Edit again, and select Copy.

7.  Open the folder your created in Step 1.

8.  Click Edit then Copy.  

It may take a few minutes to copy.  You can follow these same steps to copy the CD to a USB drive.  Instead of opening a folder step 7, simply open the USB drive by clicking on Start, Computer, and double click on the USB drive.  Click Edit and Copy.  

HOW TO BURN TO A DISK -WINDOWS OS

If you have a CD burner with CD burning software, you can copy directly from the DIVE CD to a CD-RW (rewritable CD). Follow these steps.  Please note: Due to the differences in computer configurations, CD burning software, etc.  we cannot offer technical support for burning CDs.  However, if you have any trouble, simply google your computer operating system (Windows XP, Vista, or 7) and the name of your CD burning software and you will find instructions specific to your computer and software. 

1.  Place the CD in the drive.

2.  When the AutoPlay box pops up, click Burn to Disk and follow the onscreen instructions.  

3.  If the AutoPlay box does not show, click Start then Computer or My Computer.

4.  Right click on your CD drive which should have the title of the CD next to it.  

5.  Select Burn to Disk and follow the onscreen instructions.  

 

Phone: 936-372-9216          sales@diveintomath.com

May the Lord richly bless you and your family!