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Display Issues & Weird Symbols

Follow These Easy Solutions

Educadium is currently online and working properly. To resolve this issue, please follow these simple steps:

1. Parental Controls & Internet Filtering: If you have any kind of Parental Controls or Internet Filtering (SafeEyes, NetNanny, Circle), you must follow these steps add ALL of these sites to your safe sites: Instructions for Adding Safe Sites



2. If you don't know if you have parental controls or content filtering, follow these steps:

    • On the computer or device your student uses to access the course, open Chrome, and go to deviceinfo.me.
       
    • Scroll down the left menu and select "Content Filtering". 
       
    • If parental controls or content filtering software is enabled must add all of these to your Safe Sites: Instructions for Adding Safe Sites 
    • If you don't have parental controls or content filtering, go to the next step. 

3. Check Internet Stability: To ensure a stable connection, follow these steps: 

    • Connect to your phone's hotspot and try the course. If it works, the issue is with your main internet. Contact your internet provider.
    • Plug your computer directly into your router using an ethernet cable.
    • Restart your modem, router, and switches by unplugging them for one minute.
    • Stop all other streaming or downloading activity.
    • Close all unnecessary applications, browser tabs, and windows.
    • Ask your internet provider to check for line quality or noise issues.

4. Check for a virus or malware issue. Educadium recommends using an anti-malware program like Malwarebytes to clean your system. 

5. Check Your Settings: Follow the Device Setup Instructions.

Need Help? If you're still experiencing issues or would like a tech to walk you through the steps, Contact a Tech Specialist.