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Display Issues, Site is Slow, or Weird Symbols

Follow These Easy Solutions

  1. After you complete each step below, try the course again. If it still doesn't work, continue to the next step.

  2. Browser: Chrome & Safari are the only supported browsers. If you are not using one of these browsers, follow the steps under "Browsers" here: Browsers

  3. PARENTAL CONTROLS & INTERNET FILTERING: If you have any kind of Parental Controls or Internet Filtering (SafeEyes, NetNanny, Circle), you must add ALL of these sites to your "Safe Sites".  Learn More Settings
    • https://diveonline.educadium.com
    • https://quizlet.com/user/diveintomath/sets
    • https://diveintomath.com
    • https://diveintomath.zendesk.com
    • https://cdnjs.cloudflare.com/ajax/libs/mathjax/2.7.2/MathJax.js
    • https://mathjax.org/*
    • https://wiris.net/*

  4. If you don't know if you have parental controls or content filtering, open the browser the student uses to access the eLearning campus, type in the sites listed above and see if you get a "this page is blocked" type of message".  If so, parental controls or content filtering software is enabled and those sites must be added to the software.

  5. If that doesn’t resolve the issue, check for a virus or malware issue. Educadium recommends using an anti-malware program like Malwarebytes to clean your system.

  6. INTERNET STABILITY: To ensure a stable internet connection, follow these steps:

    i. Connect to your phone's hotspot and try the course again. If it works, this means the issue is your internet connection. Contact your internet provider for support.

    ii. If possible, plug your computer directly into your router, using an ethernet cable, and try the course again.

    iii. Restart your modem and all routers and switches by unplugging them from power for one minute. 

    iv. Stop all other streaming or downloading content.

    v. Close all other applications, tabs, and windows.

    vi. Contact your Internet service provider and ask them to check for quality/noise issues on the line.

7. Check your settings: Device Setup Instructions


If these steps don't resolve the issue or you would a tech to walk you through the steps, Contact a Tech Specialist